Do you want to be part of our team in digitalizing our customers’ every-day work in a modern and advanced way? Is solving technical problems while creating excellent customer experiences THE thing for you? Are you recently graduated or about to graduate future talent in IT and ready to get your career started in a growing, Nordic software company? Great – keep on reading!
We’re looking for a Service Desk Trainee to strengthen our Service Desk team of fabulous 5 in Espoo!
As a Service Desk Trainee you’ll be working in a versatile, variable and wide role making sure that our customers’ every-day work runs smoothly. As part of your daily tasks you investigate, research and solve different kinds of technical support cases related to Efecte products and cloud platform, co-ordinate incident investigation, guide customers and take care of customer communications.
In this role you’ll be working especially with our German speaking customers so in addition to fluent written and spoken Finnish and English you need to be fluent in German.
You may have some experience in similar tasks or you might be just starting your career – most important to us is the right kind of attitude - willingness to work with different kinds of customers with enthusiasm and eagerness while solving versatile and challenging technical issues. You will have a highly experienced and inspiring team to work with as we strongly believe that together we are more! Growth opportunities are limited by your own aspirations as supporting our employees’ professional development is in the core of what we do. Development paths might arise from our R&D, integrations or cloud-team depending on your interests.
Here are some practicalities that will definitely help in succeeding in this role:
- Problem solving is one of your core strengths
- You have a solution-oriented mindset and capability to prioritize your tasks when needed
- You enjoy customer facing role, are a good listener and have a brave and positive attitude
- You might have some experience in IT support tasks and administering systems e.g. through work, studies or hobbies
- You communicate fluently both in writing and verbally in German, Finnish and English
A big plus is if you in addition to the above have already some experience in customer service, have been working in a customer facing role or have experience in IT field.
If you get good vibes after reading all the above, we would love to hear from you!
Please apply here by 15.10.2020 to show your interest and tell us a bit about your career background and why you are motivated to become part of our Efecte-team.
If you have any questions related to the role, Katariina (email@example.com) is happy to help.
We are a team of 110+ professionals with more than 10 nationalities in 5 offices. We are experts in deploying cloud-based service management systems from a single platform with almost 10 years of experience focusing on SaaS. Customers leverage Efecte’s software to flexibly manage a range of internal and external service processes, in areas such as IT, HR, customer service and identity and access rights management. We love services, and our mission is to perfect them!