ARE YOU OUR NEXT STAR WITHIN TECHNICAL SUPPORT FOR SMARTPHONES, TABLETS AND COMPUTERS?
We are looking for new colleagues to join our team in Helsinki!
As one of the international fastest growing customer experience outsourcers, Webhelp is leading the way in an ever-changing world of communications.
As a technical advisor at Webhelp you will be a member of our customer support team in a call center environment, supporting an exciting global consumer technology brand. Your employment will start with a thorough training period where you will learn everything you need in order to excel in this position. After your training you will be able to provide customer support in both simple and complex technical matters.
WHO ARE WE LOOKING FOR?
We are looking for service-minded people with excellent communication skills who are motivated by providing outstanding customer service. You are interested in consumer-based electronics and are eager to learn new skills. On top of this, we look for:
- Fluency in Finnish and English, both written and spoken
- Prior customer service experience
- Second degree education
- Familiarity with iOS and/or MacOS, or comparable technology, is preferred
WHAT WILL YOUR RESPONSIBILITIES BE?
- Handling incoming calls regarding smartphones, tablets and computers
- Providing customer service for both Finnish and international customers
- Investigating and resolving issues or escalating them to senior support
WHAT WILL WE OFFER YOU?
We value the people that take care of our customers and we work hard to make you feel that your contribution makes a difference.
We will offer you a permanent position, constant support from managers and colleagues and great opportunities to advance in your career. On top of this, we offer you:
- A bonus system for a job well done
- Lunch, public transport, and culture & sports benefits
- A modern office with unlimited coffee/tea/hot chocolate, fresh fruits, 24h gym access, and a massage chair
Once you apply, you will receive a link to two tests: FurstPerson Personality Test (Talent Assessment and Simulation) and an English test. Both tests must be completed before you can move forward in the recruitment process.
EMPLOYMENT TYPE: Full time
WORKING HOURS: Monday-Friday, between 08:00-20:00
LAST APPLICATION DATE: 4.5.2020
Making business more human for the world’s most exciting brands.
We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.
Webhelp is committed to making business more human.
It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.
Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.
Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.
Webhelp believes that Emotional Intelligence creates a lasting impact, and their skill in marrying a differentiating human touch to the right technology is what makes a real difference for their clients.
By choosing Webhelp they access the passion and experience of 50,000 game-changers from more than 140 locations in 36 countries. Each one determined to bring their own intelligence, empathy and experience to the table every day. Webhelp invests in people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, their customers and on their partners’ business.
Webhelp believes that making business more human leads to a better customer experience - and a healthier bottom line.
Webhelp is the European leader in their industry, with a revenue of €1,4B in 2018, and aims for a global leadership position.
Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.
More information can be found at www.webhelp.com
Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us.