iGaming Industry Customer Support
Falcon House, High Street, Sliema, Malta
- Providing a high-level, safe, and professional customer service experience to the customers via phone, email and live chat
- Following customer service guidelines and routines in a timely and professional manner
- Improving customers’ experience by providing them with personal offers and incentives
- Escalation of technical and operational problems to the corresponding departments and suppliers
- Reporting any suspicious behaviour according to the AML procedures
- Communication of promotional and marketing materials
- Adherence to responsible gambling and player protection routines and procedures
- Providing feedback about customer experience to management
- Administration of customer accounts.
- True customer-service superstar and helping people, solving issues, and excellent communication skills are just part of your DNA
- Proactive (“act, not just react!”)
- Fluent in both written and oral Finnish and English
- Master of self-discipline: you have the personal initiative to get started and the stamina to persevere and see things through to a successful completion.