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iGaming Industry Customer Support

Företag: 
Betting Connections
Kontaktperson: 
Lucidio de Oliveira
Företagets adress: 
Falcon House, High Street, Sliema, Malta
Telefon: 
+35677301188
E-post: 
lucidio@bettingconnections.com
Arbetets art: 
Bransch: 
Placering: 
Anställningstid: 
Long term
Arbetet börjar: 
15.3.2019
Sista ansökningsdag: 
31.12.2019
Arbetsbeskrivning: 

Responsibilities:

  • Providing a high-level, safe, and professional customer service experience to the customers via phone, email and live chat
  • Following customer service guidelines and routines in a timely and professional manner
  • Improving customers’ experience by providing them with personal offers and incentives
  • Escalation of technical and operational problems to the corresponding departments and suppliers
  • Reporting any suspicious behaviour according to the AML procedures
  • Communication of promotional and marketing materials
  • Adherence to responsible gambling and player protection routines and procedures
  • Providing feedback about customer experience to management
  • Administration of customer accounts.

Requirements:

  • True customer-service superstar and helping people, solving issues, and excellent communication skills are just part of your DNA
  • Proactive (“act, not just react!”)
  • Fluent in both written and oral Finnish and English
  • Master of self-discipline: you have the personal initiative to get started and the stamina to persevere and see things through to a successful completion.