Do you have excellent people skills and a passion for improving customer experience? We are looking for a Norwegian (or Swedish (rikssvenska)) speaking customer service agent for Musti and Mirri! This is a great opportunity to gain experience in multi-channel customer service in the largest pet specialty retailer in the Nordics! If you think you have what it takes, continue reading and apply today!
ABOUT THE ROLE
Academic Work is looking for a Cutomer service Agent to our client Musti Nordic Group (Musti ja Mirri) with a fixed term contact until the end of December.
This job is a staffing position, which means that you will be employed by Academic Work and work as a consultant at Musti Group.
In this position, your responsibilities include multi-channel customer service via email, phone and chat. You will assist customers in different issues varying from product and service information to scheduling trimming sessions for Trimmis. Your working hours will be from 12am – 18pm from Monday to Friday.
WHAT WE OFFER YOU:
Musti ja Mirri offers you a diverse and inspiring work in the rapidly growing and evolving business in one of the leading pet retail companies. We are enthusiastic, professional and animal loving community in Finland, Sweden and Norway. If you share our passion for best possible customer experience, appreciate the can-do spirit and have excellent social skills, you may very well be the person we are looking for!
WE ARE LOOKING FOR
Our ideal candidate has previous experience in customer service and a suitable education for this kind of position. We are looking for a positive person with excellent communicating skills, both written and oral. To succeed in this position we require proficient language skills in Norwegian (or Swedish (rikssvenska)). We are looking for a person with service oriented attitude, flexibility and passion towards improving customer experience.
It is an advantage if you have gained previous work experience from multi-channel customer service.
When applying take into consideration that Musti and Mirri is a pet friendly work environment.
Start: According to contract
Working hours: Part time, 12am – 18pm, 30 hours per week;
Employment period: 31.12.2018
Location: Tammisto, Vantaa
Salary: According to agreement
In this position you will be employed by Academic Work and we take care of all the legal responsibilities of an employer such as salary payments, insurances and health care. It is important for us that you feel well and perform in your job. Your consultant manager will be in regular contact with you during the assignment and guides you on your career. Academic Work is an authorized staffing and recruitment agency and our employees are extremely satisfied, something that we are very proud of. We are here to help you succeed!
INFORMATION ON THE APPLICATION PROCESS
To apply for the job click on “Apply here” below. Remember to attach your CV into your application! We only handle applications through our website but if you have questions about the position you can reach us via email in firstname.lastname@example.org. Please write the advert ID in the subject and paste the advert link in the mail. We are continuously screening and contacting candidates so make sure to send your application as soon as possible. Please notice that the advert can be removed before eventual last dates on our external advertising pages. When the advert is being removed it’s either due to that the processes is finished or because we have many qualified applications and are continuing in the selection/interview phase.
We are the Home of the Young Professionals. We are experts in recruitment and staffing university students, recently graduated and professionals in the beginning of their career. You can be employed by us as a consultant in one of our client companies or be recruited directly to our client via our recruitment co-operation. You can read more about us at www.academicwork.fi.
When employed at Academic Work you will have your own dedicated Consultant Manager, whose role is to answer your questions, support your career development and ensure you enjoy your place of work.
INFORMATION ABOUT THE COMPANY
Musti Group is the largest pet specialty retailer in the Nordics. For us, more important than our size, is our vision to make life of pets and pet owners easier, safer and more fun. We have over 250 stores located in Finland, Sweden and Norway. We have a Service offer with “Vettris”: Veterinary Clinics and “Trimmis Pet SPA”: Dog Groomers. We are proud of our customer service and blessed with excellent employee satisfaction. The combined sales of Musti Group is more than EUR 260 million.